Frequently Asked Questions (FAQ)

General Information

Q. What is TAANI?

A. TAANI is an online shopping platform in India specializing in traditional and handcrafted clothing for women and men. Our collection includes a wide range of ethnic apparel designed to bring traditional Indian craftsmanship and contemporary style together. You can conveniently browse and shop from the comfort of your home.

Q. What is “My Account”?

A. My Account is your personal dashboard on the TAANI website. You can use it to track your active orders, view credit note details, check your order history, and update your contact information.

Registration & Account Management

Q. How do I register on TAANI?

A. Click on the “Register” link at the top of the homepage and enter the required information. Review the applicable terms and conditions and submit the registration form to create your TAANI account.

Q. Are there any registration fees?

A. No. Registration on TAANI is completely free.

Q. Can I have multiple TAANI accounts?

A. No. Each email address and phone number can be linked to only one TAANI account.

Q. Can I add multiple delivery addresses?

A. Yes, you can save multiple delivery addresses in your account. However, all products included in a single order will be delivered to one address. To send products to different locations, you will need to place separate orders.

Q. How do I reset my password?

A. On the login page, enter your registered mobile number and click “Forgot Password.” You will receive a password reset link via SMS. Follow the instructions provided to create a new password. If you experience any difficulty, please contact TAANI Customer Support.

Payment & Security

Q. What payment methods are available?

A. TAANI accepts multiple payment options, including:

• Cash on Delivery (COD)

• Credit/Debit Cards – Visa, Mastercard, and RuPay

• UPI Payments – Google Pay, PhonePe, and Paytm

• Net Banking

Q. Is it safe to use my credit or debit card on TAANI?

A. Yes. Payments made through TAANI are processed securely through the Razorpay payment gateway, providing customers with a secure payment experience.

Q. What is Cash on Delivery (COD)?

A. Cash on Delivery allows eligible customers to pay for their order when it is delivered to their doorstep.

Delivery & Shipping

Q. Do you deliver to my area?

A. You can check delivery availability during checkout by entering your delivery address. If delivery is unavailable for your location, you will be informed before completing your order.

Q. Is there a minimum order amount for delivery?

A. There is no minimum order amount required for placing an order. A nominal delivery fee may apply. Orders above ₹1,000 qualify for free delivery.

Q. How can I track my order?

A. You can track your order by contacting the TAANI Customer Support team for the latest order status and tracking information.

Order Cancellation & Returns

Q. When and how can I cancel my order?

A. You can request an order cancellation by contacting TAANI Customer Support or through the “Customer Service” section on the TAANI app.

Please refer to TAANI’s Cancellation Policy for the applicable cancellation time limit and refund terms.

Q. What is TAANI’s return policy?

A. An order can be returned within 3 days of delivery, subject to the applicable return conditions and policy.

Q. How do I initiate a return or refund?

A. To initiate a return or refund, contact Customer Support between 7 AM and 6 PM or send an email to the relevant support address. Our team will guide you through the return or refund process.

Customer Support

Q. How can I contact TAANI Customer Support?

A. TAANI Customer Support is available 7 days a week, from 7 AM to 6 PM.

Phone: 9532501355
Email: taanicare@gmail.com
Returns & Refunds: taanicare@gmail.com

For assistance with orders, payments, delivery, returns, refunds, or other queries, please contact our customer support team during the stated support hours.